Effective date: April 2025 · Last updated: 18 April 2026 · Version 1.1
These Terms & Conditions ("Terms") govern your access to and use of the NovasDash platform — including our website and mobile application. By accessing or using the app, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of the platform immediately.
You must use NovasDash only for lawful purposes and in accordance with these Terms.
You agree to provide accurate, current, and complete information when using our services.
Any misuse, fraudulent activity, abuse of the platform, or attempt to circumvent our systems is strictly prohibited and may result in immediate account termination.
NovasDash reserves the right to restrict access to any user who violates these Terms.
You are solely responsible for maintaining the confidentiality of your account credentials.
You must not share your login details with any third party.
Any activity that occurs under your account is your responsibility.
NovasDash reserves the right to suspend or terminate accounts found to be in violation of these Terms, without prior notice.
You must be at least 13 years old to create an account on NovasDash.
All food orders are placed through the NovasDash platform and are subject to confirmation by the relevant restaurant.
Restaurants are solely responsible for preparing your food and ensuring accuracy of the items delivered.
Orders may be cancelled or unfulfilled due to circumstances including, but not limited to:
Restaurant unavailability or closure
Rider unavailability in your area
Payment processing issues
Technical errors on the platform
Where an order is cancelled by NovasDash or a restaurant, you will be notified and a refund will be processed where applicable.
Payments on NovasDash are processed through third-party payment providers (e.g. Paystack, bank transfer).
Orders must be paid for — or payment confirmed — before processing begins.
NovasDash is not responsible for failures, errors, or delays arising from third-party payment providers.
All prices are displayed in Nigerian Naira (₦) and include applicable service and delivery fees.
NovasDash reserves the right to update pricing, fees, and payment methods at any time with reasonable notice.
Platform Role: NovasDash operates as a technology platform that connects customers with independent restaurants and food vendors. NovasDash does not operate as a bank, financial institution, payment processor, or payment aggregator.
Payment Processing: All electronic payments made through the NovasDash platform are processed by licensed third-party payment service providers. Customer payments are automatically split and settled by the payment provider according to agreed settlement instructions.
Commission & Fees: NovasDash receives only its applicable commission, service fees, or platform fees as configured within the payment provider's settlement structure. Restaurants and vendors receive their agreed settlement amounts after fees.
Fund Management: NovasDash does not hold customer funds on behalf of restaurants or vendors, except where required for temporary transaction processing by licensed payment partners.
Restaurant Responsibility: Restaurants remain solely responsible for the preparation, quality, availability, pricing, and fulfillment of products offered through the platform.
Third-Party Payment Terms: Customers acknowledge that payment settlement is facilitated by licensed third-party payment providers and is subject to their terms, policies, and applicable financial regulations.
Settlement Suspension & Reversal: NovasDash reserves the right to suspend, delay, or reverse settlements where required by law, fraud prevention measures, dispute investigations, chargebacks, regulatory requests, or payment provider policies.
Important Pricing Notice
Prices displayed on NovasDash may include platform pricing adjustments and service fees. The price you see at checkout is the final amount payable — no hidden charges are added after you confirm your order.
Restaurant base prices: Each restaurant listed on NovasDash independently determines its own original food prices. NovasDash does not control or set restaurant base prices.
Platform pricing adjustments: NovasDash may apply service-based pricing adjustments or markups to certain menu items. These adjustments are reflected in the displayed app price and are not added separately at checkout.
Final checkout price: The price shown to you in the app — including any applicable delivery fees, service fees, discounts, and promotions — is the complete amount you will be charged. You will always see the total before confirming your order.
Promotions & discounts: Any promotional discounts, promo codes, or loyalty rewards are applied to the displayed app price prior to checkout confirmation.
Price changes: NovasDash reserves the right to update pricing structures, platform fees, service charges, or markup percentages at any time. Where material changes occur, reasonable notice will be provided via the app.
Agreement to pricing: By placing an order on NovasDash, you acknowledge and agree to the displayed final checkout amount, including all applicable fees and adjustments.
Why App Prices May Differ From In-Store Prices
Prices displayed on NovasDash may differ from prices you encounter when visiting a restaurant in person. This is because app pricing includes costs associated with running a full digital delivery platform, which in-store purchases do not carry.
"Prices displayed on NovasDash may include platform pricing adjustments and service fees. The final amount shown at checkout is the total you agree to pay."
Frequently Asked Questions
Delivery times displayed on the platform are estimates only and are not guaranteed.
Delays may occur due to factors outside of our control, including:
Heavy traffic or road conditions
Adverse weather conditions
Restaurant preparation delays
High order volumes during peak periods
NovasDash will make reasonable efforts to keep you informed of any significant delays.
A unique 4-digit delivery PIN is issued per order and must be provided to the rider upon delivery to confirm receipt.
Orders may be cancelled by the customer before the restaurant begins preparing the food.
Once preparation has started, cancellation may not be possible. In such cases, please contact NovasDash directly at 08164097665.
Refunds are assessed on a case-by-case basis and are subject to the circumstances of the cancellation.
Where a refund is approved, it will be processed within 3–5 business days to the original payment method.
NovasDash reserves the right to apply a cancellation fee in cases where a rider has already been assigned to the order.
Restaurants listed on NovasDash are independent third-party businesses. Each restaurant is solely responsible for:
The quality, preparation, and safety of the food they serve
Maintaining appropriate food hygiene and safety standards
Ensuring their menu listings are accurate and up to date
Fulfilling orders in a timely manner
NovasDash does not prepare, handle, or inspect food items and is not liable for issues arising from food quality or safety.
To the fullest extent permitted by applicable law, NovasDash is not liable for:
Food quality, taste, or safety issues arising from the restaurant
Delivery delays caused by traffic, weather, or third-party factors
Indirect, incidental, or consequential losses or damages
Losses arising from reliance on information provided by restaurants
Any failure or unavailability of the platform due to technical issues
Our total liability to you in connection with any single claim shall not exceed the value of the order in dispute.
You are responsible for providing an accurate and complete delivery address when placing an order.
This is especially important in Ozoro, where local mapping tools may have limited accuracy. Please include landmarks or additional directions to help your rider locate you.
Providing an incorrect delivery address may result in delivery delays, failed deliveries, or forfeiture of a refund.
You must be available to receive your order at the specified delivery location and time.
When using NovasDash, you must not:
Submit fraudulent, false, or misleading orders or payment proof
Engage in abusive, threatening, or disrespectful behaviour toward riders, restaurant staff, or NovasDash personnel
Exploit referral codes, promo codes, or discounts in a dishonest manner
Attempt to bypass or interfere with the platform's security or payment systems
Impersonate another user or misrepresent your identity
Violation of any of the above may result in immediate account suspension and, where applicable, legal action.
Your personal data — including contact details, delivery location, and order history — is collected and processed in accordance with our Privacy Policy.
By using NovasDash, you consent to the collection and use of your data as described in the Privacy Policy.
We do not sell your personal information to third parties.
NovasDash reserves the right to update or modify these Terms at any time.
Where changes are material, we will make reasonable efforts to notify users via the app or email.
Your continued use of the platform following any updates constitutes acceptance of the revised Terms.
We recommend reviewing these Terms periodically to stay informed of any changes.
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
Any disputes arising from the use of NovasDash shall be subject to the jurisdiction of the courts of Delta State, Nigeria.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please reach out to us: