Privacy Policy | NovasDash

1. Introduction

Welcome to NovasDash ("we", "our", or "us"). We operate a food delivery platform serving Ozoro, Delta State, Nigeria. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information: When you register, we collect your name, email address, phone number, and password.

Order Information: We collect details about the orders you place, including items ordered, delivery address, payment method, and order history.

Location Data: With your permission, we collect your device's GPS location to facilitate accurate delivery. You may also manually enter a delivery address.

Payment Information: We do not store full payment card details. Payments are processed through secure third-party providers (Paystack). We only retain transaction references and status.

Device Information: We may collect information about your mobile device, including device type, operating system, and unique device identifiers.

Usage Data: We collect information on how you interact with our app, such as pages viewed, features used, and time spent.

3. How We Use Your Information

To process and fulfil your food orders
To send order status updates and notifications
To provide customer support
To improve our platform and user experience
To process payments and prevent fraud
To send promotional offers (only with your consent)
To comply with legal obligations
To facilitate our referral programme and reward eligible users

4. Sharing of Information

We do not sell your personal information. We may share your data with:

Restaurants: Your name, phone number, delivery address, and order details are shared with the restaurant fulfilling your order.
Delivery Riders: Your name, phone number, and delivery location are shared with the assigned rider.
Payment Processors: Paystack processes payments on our behalf and is subject to their own privacy policy.
Service Providers: Third-party vendors who assist us in operating our platform (e.g., SMS/OTP services) under strict confidentiality agreements.
Legal Authorities: Where required by law or to protect the rights and safety of our users.

5. Location Data

We request access to your device's location to enable accurate delivery. Location access is optional — you can manually enter your address instead. We only use location data to facilitate your delivery and do not track your location in the background once an order is completed.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with services. You may request deletion of your account and associated data at any time by contacting us. Order records may be retained for a reasonable period for legal and business purposes.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and data
Opt out of marketing communications at any time
Withdraw consent for location access via your device settings

To exercise any of these rights, contact us at the email below.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

NovasDash

LOCAL GOVERNMENT AREA, Ozoro Rd, opposite University of Science and Technology Stadium, Ozoro 334111, Delta State, Nigeria

Phone: 08164097665

Email: novasdash@gmail.com